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PRIVACY POLICY

​Welcome to Brows & Co. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us - whether online, in clinic, or during a treatment.

By using our website, booking a service, or providing your personal information, you agree to the terms of this Privacy Policy.

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Who We Are

This Policy applies to all services offered by Brows & Co., including our related entities and affiliated clinics ('we', 'us', or 'our').

We are committed to complying with the Privacy Act 1988 (Cth) and ensuring your information is handled with care and respect.

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What We Collect

We may collect personal information including:

  • Full name & date of birth

  • Contact details & emergency contacts

  • Treatment history

  • Before & after treatment photos (with consent)

  • Medical information relevant to your treatments (e.g. allergies, skin conditions, medications)

  • Telehealth consultation notes

  • Payment details (e.g. credit card info)

  • Footage from in-clinic CCTV (for safety and security)

Online usage data we may collect includes:

  • Device type, browser, IP address

  • Pages visited & time spent on site

  • Location data (if enabled)

  • Interactions with emails or social media

  • Cookies and similar tracking technologies

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How We Collect Your Information

We collect your information when you:

  • Book or purchase treatments or products via our website

  • Fill out a client consultation form

  • Contact us via phone, email, or social media

  • Visit our clinic for a consultation or treatment

  • Provide feedback or leave a review

You’re not required to provide personal information- but in some cases, we may not be able to deliver our services without it.

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Cookies & Tracking

Our website uses cookies and similar technologies (like web beacons) to:

  • Remember your preferences

  • Improve your experience on our site

  • Understand how our website is used

You can adjust your browser settings to block cookies. Just note, some website features may not work as intended without them.

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How We Use Your Information

We use your personal information to:

  • Deliver our treatments and services

  • Keep a record of your treatment preferences

  • Publish before & after photos (with your consent)

  • Send appointment reminders and important updates

  • Provide information about promotions and offers (if you opt-in)

  • Conduct internal research to improve our services

  • Meet legal and regulatory requirements

  • Support your pre- and post-treatment care

We may share your information with trusted third-party service providers (e.g. IT support, marketing platforms, cloud storage). Some may be located overseas, including in the United States and the Netherlands. In all cases, we take reasonable steps to ensure your data is protected.

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Marketing & Communication

If you have given us consent, we may contact you with:

  • Exclusive offers

  • Promotions

  • News about treatments or services

Want to unsubscribe? You can opt out anytime by clicking the link in our emails or contacting theresa@browsandco.com.au.

 

Note: Opting out of emails won’t affect essential service communications, like booking confirmations or clinic updates. You may also still see our digital ads - these are based on browser settings, not email subscriptions.

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How We Keep Your Information Safe

Your privacy and security are a top priority. We use a combination of:

  • Secure servers and encrypted systems

  • Access controls and staff training

  • Contracts with third parties that ensure your data is handled responsibly

We only keep your information as long as necessary. Once it's no longer needed, or if you request removal, we will delete or de-identify it in accordance with legal obligations.

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Accessing or Updating Your Info

Want to see what information we have about you or update something? No problem.

Just email us at theresa@browsandco.com.au or speak with your clinic. We may charge a small fee for access, and we’ll let you know in advance if that is the case.

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Questions or Concerns?

If you have any questions or would like to make a complaint about how we handle your personal information, reach out to:

Theresa - Brows & Co
theresa@browsandco.com.au

We will do our best to resolve any issues promptly. If you’re not satisfied, you can contact:

Office of the Australian Information Commissioner (OAIC)
📞 1300 363 992
🌐 www.oaic.gov.au

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Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Changes take effect from the date they are published.

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The explanations and information provided herein are only general explanations, information and samples. You should not rely on this article as legal advice or as recommendations regarding what you should actually do. We recommend that you seek legal advice to help you understand and to assist you in the creation of your privacy policy.

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